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View Full Version : puter help, AVG tune up?



just ben
05-10-2013, 10:27 PM
so I downloaded the free avg anti virus back in march (never had issues with it before and seems to work) when I did that I guess I also downloaded the tune up which is only a free trial. All was good until a few days ago ,I can't open IE at all and if it does open it says that its not responding.I have tried restore points back before the issues started but that hasn't helped. I found t

dougspcs
05-10-2013, 10:53 PM
Not usually in the business of giving free advice because I make my living off of the crap people do to their computers, but here goes.

There are many causes for the browser not functioning and giving this message..without going into the questions about what version of IE and which operating system (which by the way is the 1st thing you need to tell)

Open up the programs and features section in the control panel and remove ALL the 'toolbars'..most common issue is that people don't pay attention to the crap they install in their computers and the toolbars they install with it. Since toolbars are browser plugins and too many plugins will cause the host program to crash..remove them..ALL!!!

Secondly, forget about 'tuneup' programs, PC speedup applications, reg cleaners, cache cleaners and all those 'mechanic in a can' programs..they have to go.

And lastly, one and only one security application..if you have an old version of Norton still showing in your programs list even though it expired a year ago, it needs to go.

General PC health rule..less is more!!

But don't tell anyone any of this..it will cost me my income. YAH, right..no matter how many times I preach they always come back full of crap again.

Good luck..

just ben
05-10-2013, 10:59 PM
had to reboot. I found I can click the icon for the avg tune up and it will get online right away then I can navigate the web from there. I can't help but think the issue is from this tune up program. I have tried deleting it but it won't leave! I am much better with a wrench than a computer so I appreciate any suggestions what to try now

Dirtcrasher
05-11-2013, 01:43 AM
I just smoked mine and just re-formatted the hard drive installing the original programs.

All spams and computer geeks are doing this to us!! And they love wasting our time and contaminating our files, I hate it!!

just ben
05-11-2013, 08:55 AM
It's windows 7. It works only in safe mode now. I disabled all the tool bars and add ons , it didn't help at all. I was finally able to delete the agv tune up and that didn't help either. I'm not sure how to reformat the hard drive but I will see if I can figure it out and give that a try.

dougspcs
05-11-2013, 09:26 AM
It's windows 7. It works only in safe mode now. I disabled all the tool bars and add ons , it didn't help at all. I was finally able to delete the agv tune up and that didn't help either. I'm not sure how to reformat the hard drive but I will see if I can figure it out and give that a try.

Sometimes you gotta know when to give up..once an OS gets bugs its better to just reformat and clean install fresh.

Chances are you're screwed if it only runs in safe mode..but then you didn't listen to me either. I said REMOVE the toolbars and plugin crap, if disabling them had any chance of helping you I would have said to do that!

Also you still didn't tell what IE version..if its 10, take it out and go back to 9!!

10 should still be listed as a Beta version, they haven't worked the bugs out..but that's Microsoft for you!!

atc007
05-11-2013, 12:05 PM
Really cool Doug,,did not know you were a computer tech !!!!!! I have a Apple Macbook Pro,2.66,Intel core Duo,4 gb. DAMN good computer compared to the last 11 years of what I had HP/Compaqs.. What can I do to tune/clean/speed a Apple up. Pm me if you don't want it here. I'm sure I can Google it,but I think it's cool you do this. I had NO clue !!

dougspcs
05-11-2013, 12:19 PM
Really cool Doug,,did not know you were a computer tech !!!!!! I have a Apple Macbook Pro,2.66,Intel core Duo,4 gb. DAMN good computer compared to the last 11 years of what I had HP/Compaqs.. What can I do to tune/clean/speed a Apple up. Pm me if you don't want it here. I'm sure I can Google it,but I think it's cool you do this. I had NO clue !!

Really wish I could help you Bill, I'm 25 years invested in PC..barely know how to turn a Mac on!

The differences in software format, design and operations, plus the low numbers of them out there have kept me from diving in and learning them..

Plus all the crap in a PC operating system keeps my shop pretty full most of the time..really don't need to stretch my boundaries to areas I'm not familiar to find more work.

I can say this..be careful of the information you might harvest from the web about computer maintenance. Every place you turn around there is someone posting their 'knowledge' for others to read and screw up their system with..most are either completely wrong or just trying to sell you some piece of 'miracle pill' software..

Find a good Mac tech in your area..there is one around me and I steering anyone with Mac questions directly to him.

Lord Letto 20
05-11-2013, 02:36 PM
1 Word of Advice:

trailprotrailprotrailprotrailpro NORTON!
That is All.

dougspcs
05-11-2013, 06:14 PM
1 Word of Advice:

That is All.

Stick to trike shopping Letto!! Leave the computer advice to the experts..one bad experience with a software product does not an expert make.

MANY people use Norton products without issue and find it an excellent security system.

kb0nly
05-11-2013, 09:37 PM
years and years (wont say how many makes me too old) of commercial and residential computer repair here as well.. I ran my own business at one time worked for others, and now im semi independent again...

Norton sucks sweaty donkey ballsacks... I will never run Norton again, and it gets removed as the first step to cleaning any computer that comes into my shop.

At this time Kaspersky is the one i suggest if people want to actually buy something, at least it don't pork around the registry and screw up everything like Norton, it removes pretty clean except for a couple files and registry settings that are easy to clean up if you ever uninstall it, unlike Norton.

If going the free route i recommend Avast, i have Avast on all my systems at home, have been for years and years, no problems no worries. I used to run AVG but they really fell through on a few systems that i have seen over the years, its just not as reliable anymore.

I regularly sit here in my easy chair while doing remote repairs from afar, its nice not having to drive out there to work on them sometimes.

As for Mac... Same here, i don't know squat on them, i could manage to turn one on, but thats probably about it. Its a completely different world.

To the OP, there is so many reasons to be experiencing what you are, if a Restore isn't helping i would suggest backup anything important to you, documents, pictures, music, etc etc.. And then toss in your system restoration disc or windows disc depending on which manufacturer you have, some even have a recovery partition on the drive that lets you recover from it on boot, restore it back to factory, get all the windows updates done, toss on Avast, and call her good.

I just did 8 fresh installs this week, sometimes you just got to start over to get it running nice and smooth again.

tri again
05-12-2013, 04:51 AM
I shouldn't say this but,
I Lived in silicon Vly during the dos 5 and dos 6.0 years.
...even took classed at deanza college where the 2 steves kept blowing breakers in the electronics lab while starting apple.

Generally, the suits sell &^%$ the engineers SAID is NOT ready.
The suits sell stuff and the enginerds are plagued with bug fixes for a couple years.

486 66 ooooooh then on to the dx 4 100 and the pentium 75
Them were the golden years.

Wish I had some useful advice but I'm not sure why ANYthing works these days.

just ben
05-12-2013, 09:08 AM
Thanks for the help guys,I should have said that IE would only work in safe mode. I did delete the tool bars and add ons aswell and it made no change. I figured the trouble was coming from IE but wasn't sure how to uninstall and reinstall it. I figured if it was IE than another browser should work fine right? So I downloaded firefox and now I'm surfing away without safe mode.

Dirtcrasher
05-12-2013, 10:20 AM
I have always preferred Mozilla Fire fox over any IE. I am in the same group of guys that hate Norton.

I use the forever free AVG and run Malware Bytes once a month.

The worst part is that you get subtle hints a day or two in advance and then it crashes.

By then whatever you backup may also be contaminated.

Lord Letto 20
05-12-2013, 01:05 PM
for me it's Chrome>Firefox>IE. was a IE user till I discovered Firefox August 2008, Gave it a try and I liked it, then I Tried Chrome and now that's what I use.

kb0nly
05-12-2013, 11:05 PM
I use FireFox on everything now days, i still have IE for certain websites that require it, not big into Chrome, its good though. Anything is better than IE... LOL

If computers never had problems i wouldnt have a job!!! LOL

I remember the first computer i built, 486 DX 40Mhz with a math coprocessor and 8mb of Ram!! Then later on i added a 500Mb hard drive... Don't laugh, back in those days that drive was BIG BIG money, about a $1 a Mb back then. Now its like $.10 a Gb... Man...

As an older computer nut... I now hold a 64gb thumb drive in my hand, and it makes me think of the days where a 1.44mb floppy drive was the norm, and then how amazing a 700mb CDR was... LOL

just ben
05-15-2013, 11:18 PM
It crashed completely now.
The hard rive
Took a dump.luckily it's under warranty but is gonna take a couple weeks to get fixed.i guess I have to get used to my daughters iPod for now.

Dirtcrasher
05-15-2013, 11:50 PM
It crashed completely now.
The hard rive
Took a dump.luckily it's under warranty but is gonna take a couple weeks to get fixed.i guess I have to get used to my daughters iPod for now.

I can reinstall my OS and most of the programs in about an hour and a half. I never back stuff up once it goes crazy because I know it will infect the re-installation..........

kb0nly
05-16-2013, 12:10 AM
Couple weeks?? What is the brand of this computer?

If they are replacing the hard drive under warranty that should take a matter of days, and then you reload and your good to go. If your waiting on a hard drive swap under warranty, they send you a new one you send the dead one back, i would suggest go out to your local stores and buy a new hard drive, install that and get it loaded up and running again. When you get the replacement warranty drive just put it in as a secondary storage drive...

Why you ask? Because all the manufacturers now days replace warrantied drives with remanufactured drives, so you won't get a new drive you can really depend on. I have had reman drives fail in a matter of months.

just ben
05-29-2013, 10:55 PM
I forgot to mention that its a laptop. I got it back today,I'm glad I took the time to fill out the form for what info to save. It does work well again but it is the same as the day I bought it, right down to a free 6 months of norton. Oh well, I guess you get what you pay for.

Dirtcrasher
05-29-2013, 11:59 PM
Glad to hear!!!!!!!!!!!!

kb0nly
05-30-2013, 01:49 AM
I forgot to mention that its a laptop. I got it back today,I'm glad I took the time to fill out the form for what info to save. It does work well again but it is the same as the day I bought it, right down to a free 6 months of norton. Oh well, I guess you get what you pay for.

Hey as long as its running.... Now think about dumping Norton and putting something better on... LOL

just ben
05-30-2013, 07:17 AM
Hey as long as its running.... Now think about dumping Norton and putting something better on... LOLfirst thing I did. it sucks that I lost all my pics and manuals but like you said atleast it's running again.

kb0nly
05-30-2013, 12:31 PM
Now get a small backup, i tell everyone buy a thumb drive. You can buy a good 64gb now for like $35, back up stuff like your pictures and manuals on that, if it ever dies again your all good! USB hard drives are nice too, but its still a hard drive after all and can fail. Some can argue that the thumb drive can fail to, yes they can, but at a far less rate then the hard drives will. I have one that has been through the wash two times now by accident, after taking it apart and letting it dry and flushing water out with alcohol it works just fine again.

sweetip2000
06-01-2013, 10:57 PM
I can almost bet my bottom $$ your issues are from automatic updates. Do you ever shut down your computer ? Do you have AOL installed ? Do you have more than one aunty virus installed ? And last butt not least do you surf lots of internet porn sites ? If you said yes to most of these questions you are chin deep in shee ite.