El Camexican
07-25-2017, 12:48 AM
Just need to vent a bit. Bought this thing in early 2016 and had issues with the keys I’ve posted about earlier.
I went for supper with the wife the same day we picked it up and as she made the final turn to go up our street it made a noise like something metallic had bounced off the rear drive train. At the time I had a few drinks in me and laughed out loud as I recalled I had purchased a six year warrantee.
The next morning while taking the daughter to school I heard what seemed like a rattle deep in the console. It seemed to only happen while accelerating from 25 to 40 mph at a moderate rate, faster or slower and it disappeared.
The next weekend with less than 120 miles on it my wife drove it to the States for the weekend. On the way back the dash lit up like a Christmas tree. She stopped and called. I told her to shut it off, check the tires and if they had air, start it back up. Tires were good and when she started it back up all the lights were off. Fortunately she took a photo of the lights before she called me.
We took the car in and reported all the issues. Also asked them to change the oil and filter as I like to do that on new cars before getting to 600 miles. When we picked the car up they said the light show was due to a false contact and that they had tightened the dash.
One the way home we heard the rattle in the console again, so that was BS.
Honda Mexico forces you to change your oil at the dealers every 6 months, or 10,000KM (6,200 miles) or you lose your warrantee. So with 14,000km (8,600 miles) on the car we’ve paid for 4 oil changes and each time we’ve complained about the rattle which I’d concluded was coming from the transfer case and getting worse.
The second time we brought it in we took a mechanic for a ride and the car decided to not make any noise, but when we dropped him off it did it at the first hill (go figure). The third time they told us Honda was writing a new program for the transmission and that they would call us in to “flash the computer when it was ready. A few weeks later we got the call and they took the day for a day. The car seemed to behave differently, but the rattle was still there.
a bit later found out through a friend who knows the owner of another Honda dealership that the 4WD CRV’s have a problem in the transmissions and that the they are fixing them, but only if the clients can prove the problem, so I decided to just trade it in and buy a 2018 with 2WD.
So we go in with the vehicle that we had paid 485,000 Pesos for 18 months ago plus a 12,000 3 year warrantee extension and some other accessories. They offered us 330,000 on trade for an in stock, full load 2WD worth 493,000 and offered to transfer the warrantee at no charge. This was on a Friday and they asked if we wanted to leave 10,000 as a deposit to lock the deal. We told them we’d think about it and decide on the weekend.
Monday we went back to put down the deposit and were told the price of the new one was now $503,000!?! Welcome to Mexico.
We sat down, confirmed that they had a white one in stock and wrote a check. They said the unit was in the back and had to be pulled out and washed. It would be ready on Tuesday or Wednesday.
Wednesday came and no one called, so we called them. The guy said it was still in the back, but should be ready the next day and that they would call. Again, no on called, so we went to the dealer on Saturday and asked what was going on. The guy says “We didnlt have any white ones, but we’re getting a shipment on Monday.
Monday came and went, another call to the dealer. He says the truck was delayed, but would be there Wednesday or Thursday, again no call. Friday he says the truck arrived, but there were no white ones, but they should be in on the next truck in a couple days. Three days later he tells us there wonlt be any white units for 1 or 2 months!!!
My wife is pissed! I tell her to calm down and get them to agree to hold the price on the new unit and the trade in value on ours. They laugh at her! They say for sure that the new one will be worth a lot more when they come in and that ours will be worth a lot less, so no deal, fu*k very much.
We drive down and demand our down payment which was paid with my wife’s personal credit card. They refuse to credit the account because we did the paperwork in the company name and say we need to call the accounting department to make an appointment, bring proof of ownership of the company, id to prove who we are and then return in another week to pick up a check. My wife went berserk. Even if I knew what she said I couldn’t repeat it here. The next day her card was credited.
So now we’re on the cusp of another unnecessary hundred dollar oil change on a car we don’t want, so we had a discussion and decided to take the advice of our lawyer and tell them to fix the transmission or be sued. My wife took a mechanic for a ride and the rattle exposed itself. Suddenly it’s a big deal. They took the car for 2 days and then told us that they would be sending a report to Honda to see what they wanted to do. They explained that they would either have to replace 1, 2 or three parts, or possibly the whole transmission and that Honda usually takes 4 to 8 days to decide and respond, but not to worry, it would be fixed!
6 days later my wife gets a call from the dealer. A woman tells her that if we want they could change the transmission, but they don’t recommend doing it because all the transmissions make that same noise including the new ones, so we should just ignore it and leave it as it is. My wife went to the dealership, called the woman into the service area and in front of the service reps pointed at a poster of a Honda F1 car and asked “Does the transmission in that car rattle?” I wasn’t there to see it, but it sounds like it really heated up after that and she was promised that the owner of the dealership would call her the next day.
Well, he didn’t but some other guy did and promised her a new transmission which was installed last Friday. I'm testing it now. So far so good, but I haven’t encountered a steep hill yet. I sure hope it’s fixed, but fixed or not Honda doesn't deserve the reputation for quality they seem to have.
I went for supper with the wife the same day we picked it up and as she made the final turn to go up our street it made a noise like something metallic had bounced off the rear drive train. At the time I had a few drinks in me and laughed out loud as I recalled I had purchased a six year warrantee.
The next morning while taking the daughter to school I heard what seemed like a rattle deep in the console. It seemed to only happen while accelerating from 25 to 40 mph at a moderate rate, faster or slower and it disappeared.
The next weekend with less than 120 miles on it my wife drove it to the States for the weekend. On the way back the dash lit up like a Christmas tree. She stopped and called. I told her to shut it off, check the tires and if they had air, start it back up. Tires were good and when she started it back up all the lights were off. Fortunately she took a photo of the lights before she called me.
We took the car in and reported all the issues. Also asked them to change the oil and filter as I like to do that on new cars before getting to 600 miles. When we picked the car up they said the light show was due to a false contact and that they had tightened the dash.
One the way home we heard the rattle in the console again, so that was BS.
Honda Mexico forces you to change your oil at the dealers every 6 months, or 10,000KM (6,200 miles) or you lose your warrantee. So with 14,000km (8,600 miles) on the car we’ve paid for 4 oil changes and each time we’ve complained about the rattle which I’d concluded was coming from the transfer case and getting worse.
The second time we brought it in we took a mechanic for a ride and the car decided to not make any noise, but when we dropped him off it did it at the first hill (go figure). The third time they told us Honda was writing a new program for the transmission and that they would call us in to “flash the computer when it was ready. A few weeks later we got the call and they took the day for a day. The car seemed to behave differently, but the rattle was still there.
a bit later found out through a friend who knows the owner of another Honda dealership that the 4WD CRV’s have a problem in the transmissions and that the they are fixing them, but only if the clients can prove the problem, so I decided to just trade it in and buy a 2018 with 2WD.
So we go in with the vehicle that we had paid 485,000 Pesos for 18 months ago plus a 12,000 3 year warrantee extension and some other accessories. They offered us 330,000 on trade for an in stock, full load 2WD worth 493,000 and offered to transfer the warrantee at no charge. This was on a Friday and they asked if we wanted to leave 10,000 as a deposit to lock the deal. We told them we’d think about it and decide on the weekend.
Monday we went back to put down the deposit and were told the price of the new one was now $503,000!?! Welcome to Mexico.
We sat down, confirmed that they had a white one in stock and wrote a check. They said the unit was in the back and had to be pulled out and washed. It would be ready on Tuesday or Wednesday.
Wednesday came and no one called, so we called them. The guy said it was still in the back, but should be ready the next day and that they would call. Again, no on called, so we went to the dealer on Saturday and asked what was going on. The guy says “We didnlt have any white ones, but we’re getting a shipment on Monday.
Monday came and went, another call to the dealer. He says the truck was delayed, but would be there Wednesday or Thursday, again no call. Friday he says the truck arrived, but there were no white ones, but they should be in on the next truck in a couple days. Three days later he tells us there wonlt be any white units for 1 or 2 months!!!
My wife is pissed! I tell her to calm down and get them to agree to hold the price on the new unit and the trade in value on ours. They laugh at her! They say for sure that the new one will be worth a lot more when they come in and that ours will be worth a lot less, so no deal, fu*k very much.
We drive down and demand our down payment which was paid with my wife’s personal credit card. They refuse to credit the account because we did the paperwork in the company name and say we need to call the accounting department to make an appointment, bring proof of ownership of the company, id to prove who we are and then return in another week to pick up a check. My wife went berserk. Even if I knew what she said I couldn’t repeat it here. The next day her card was credited.
So now we’re on the cusp of another unnecessary hundred dollar oil change on a car we don’t want, so we had a discussion and decided to take the advice of our lawyer and tell them to fix the transmission or be sued. My wife took a mechanic for a ride and the rattle exposed itself. Suddenly it’s a big deal. They took the car for 2 days and then told us that they would be sending a report to Honda to see what they wanted to do. They explained that they would either have to replace 1, 2 or three parts, or possibly the whole transmission and that Honda usually takes 4 to 8 days to decide and respond, but not to worry, it would be fixed!
6 days later my wife gets a call from the dealer. A woman tells her that if we want they could change the transmission, but they don’t recommend doing it because all the transmissions make that same noise including the new ones, so we should just ignore it and leave it as it is. My wife went to the dealership, called the woman into the service area and in front of the service reps pointed at a poster of a Honda F1 car and asked “Does the transmission in that car rattle?” I wasn’t there to see it, but it sounds like it really heated up after that and she was promised that the owner of the dealership would call her the next day.
Well, he didn’t but some other guy did and promised her a new transmission which was installed last Friday. I'm testing it now. So far so good, but I haven’t encountered a steep hill yet. I sure hope it’s fixed, but fixed or not Honda doesn't deserve the reputation for quality they seem to have.