El Camexican
08-14-2017, 12:19 AM
Title is from a radio show back in the day. Add here as you see fit, I’m starting with a beef…
I was on the road for the past 5 days. Wife calls on day one to say the washing machine won’t fill. I tell her to call Whirlpool and get an authorized guy in to evaluate it as it’s only about a year off warrantee.
She calls me the next day to say the guy is there, has the machine apart and wants the equivalent of $200 USD to change the water valve that he “thinks” isn’t working. Sounded fishy, so I told her to wait a couple days till I get back and look at it, but that she should start looking for a new one now.
So she goes to Home Depot and is browsing when a Whirlpool rep starts trying to steer her towards their brand. She tells him we have a 3 year old unit that has been serviced a few times now and that we’re looking for a different brand. They get talking and she tells him what the Whirlpool authorized tech told her and the sales guy gets a perplexed look on his face. Tells her he’s never heard of that part failing and that usually the symptoms she described are due to a plugged water line as they have fine wire mesh filters in them.
So I get home, she tells me what he said, I pull the hoses and both are plugged solid. Cleaned them out and they flowed perfectly, so good to go, right? I hit the START button and nothing WTF?
Then the wife tells me that after she told the guy not to change the valve he put the cover back on the machine and left, but called her back 5 minutes after he left and offered to fix the machine for $40 less than his quote. Hummm…
Pulled the back of the machine off and sure enough a connector was unplugged from the START button. He did what any tech would do first and looked for flow, found the plugged filters and rather than clean them for the price of the service call tried to squeeze us for another $200. Whirlpool will be getting a call and photos tomorrow.
I was on the road for the past 5 days. Wife calls on day one to say the washing machine won’t fill. I tell her to call Whirlpool and get an authorized guy in to evaluate it as it’s only about a year off warrantee.
She calls me the next day to say the guy is there, has the machine apart and wants the equivalent of $200 USD to change the water valve that he “thinks” isn’t working. Sounded fishy, so I told her to wait a couple days till I get back and look at it, but that she should start looking for a new one now.
So she goes to Home Depot and is browsing when a Whirlpool rep starts trying to steer her towards their brand. She tells him we have a 3 year old unit that has been serviced a few times now and that we’re looking for a different brand. They get talking and she tells him what the Whirlpool authorized tech told her and the sales guy gets a perplexed look on his face. Tells her he’s never heard of that part failing and that usually the symptoms she described are due to a plugged water line as they have fine wire mesh filters in them.
So I get home, she tells me what he said, I pull the hoses and both are plugged solid. Cleaned them out and they flowed perfectly, so good to go, right? I hit the START button and nothing WTF?
Then the wife tells me that after she told the guy not to change the valve he put the cover back on the machine and left, but called her back 5 minutes after he left and offered to fix the machine for $40 less than his quote. Hummm…
Pulled the back of the machine off and sure enough a connector was unplugged from the START button. He did what any tech would do first and looked for flow, found the plugged filters and rather than clean them for the price of the service call tried to squeeze us for another $200. Whirlpool will be getting a call and photos tomorrow.