Bigbore
05-28-2008, 09:43 AM
Here is an e-mail, back and forth between e-bay and me about their feedback policy. Is it me or does it seem like the responses from e-bay are automated?:wondering
Tyson,
Thanks for your boiler-plate response. It shows how no one at e-bay cares about its customers. I wasn't giving you a suggestion, nor did I deserve such a bush off as how to submit my unsolicited suggestions. I was customer COMPLAINING about your severely one side feedback policy's.
Again a really appreciate your lack of a qualified response.
Mario Palombo
> Date: Wed, 28 May 2008 03:15:27 -0700
> To: terraformlandscape@hotmail.com
> Subject: RE: FB=C34007 The problem you're having with feedback isn't listed[#MO 05017T ?01 ] (KMM9966 :ppk1 (KMM99753981V97189L0KM)
> From: cswebhelp@ebay.com
>
> Dear Mario,
>
> Thank you for writing eBay in regard to your valuable suggestion.
>
> eBay welcomes comments from members of our Community, and we appreciate
> your suggestions. This type of communication helps us improve our
> services and meet your needs.
>
> However, our company policy doesn't allow us to accept suggestions
> unless we specifically request them. We hope that you understand that
> this policy can avoid future misunderstandings if new products,
> services, and features developed internally by eBay employees seem
> similar or even identical to a member's idea.
>
> ***Important***
> Any comments or materials (including questions, technical or creative
> suggestions, and ideas) that you send to us aren't considered
> confidential or proprietary. To learn more about eBay's policy on
> submitting unsolicited ideas, go to:
>
> http://pages.ebay.com/help/policies/unsolicited-ideas.html
>
> For more information about sending suggestions to eBay, go to:
>
> http://pages.ebay.com/help/newtoebay/suggest.html
>
> It is my pleasure to assist you. Thank you for choosing eBay.
>
> Sincerely,
> Tyson M.
>
> eBay Customer Support
> _____________________________________________
>
> Original Message Follows:
> -------------------------
>
> Parker P.,
>
> Yes, I would like you to forward my message to the right people. If
> e-bay had an eaiser way of helping it's customers I wouldn't have had to
> submit it where I did.
>
> Thanks you
>
> Mario Palombo> Date: Sun, 25 May 2008 21:49:41 -0700> To:
> terraformlandscape@hotmail.com> Subject: Re: FB=C34007 The problem
> you're having with feedback isn't listed [#MO 05017T ?01 ] :ppk1
> (KMM99666746V77327L0KM)> From: cswebhelp@ebay.com> > Dear eBay Member,>
> > Thank you for writing eBay in regard to the suggestion being provided
> to> us.> > The feedback from our Community members is critical to
> helping eBay be > the best online marketplace, and we appreciate it.> >
> ***Important***> Any comments or materials you submit to us, including
> questions, ideas, > and technical or creative suggestions, are
> considered non-confidential > and non-proprietary. eBay has no
> obligation of any kind regarding these > submissions.> > If you still
> want to submit your suggestion, please reply to this > message and I
> will forward it to the appropriate team for consideration.> > We are
> committed to making your eBay experiences pleasant and > fulfilling.> >
> Sincerely, > Parker P. > > eBay Customer Support>
> _____________________________________________> > > Original Message
> Follows:> -------------------------> > > Form Message: %33433% 031801>
> D_ID052120081914D_ID/W_ID145356231W_ID/S_ID000S_ID> Subject: FB=C34007
> The problem you're having with feedback isn't listed > [#MO 05017T ?01 ]
> > > User Feedback: 240 > User State: ?01> > Browser info: Mozilla/4.0
> (compatible; MSIE 6.0; Windows NT 5.1; SV1; > .NET CLR 1.0.3705; .NET
> CLR 1.1.4322; Media Center PC 4.0)> > Feedback > Understanding the
> Feedback system > The problem you're > having with feedback isn't
> listed> > Message: The new feedback system where a seller can't leave
> negitive > feedback for a buyer in ONE SIDED! What happened to "The eBay
> Feedback > policies are in place to encourage honest and fair trading
> within the > eBay Community." Now it's only "fair" for the buyer and not
> the seller.> Deadbeat buyer out number the bad sellers 10 to 1. If I
> have a customer> that fails to pay or takes to long to pay or returns
> the item and wants > a refund when it states no refundes, I have NO what
> to let the rst of > the world know that there is a deadbeat buyer. Your
> new system sucks! > Who thought of the new policy?... Was that person
> high or what! > > Who will be there to make it right for me when I get
> burned? I have to > jump through 15 screens just to sent you guys an
> e-mail. Of course I > see your always there for your monthly billing!> >
> Whith the EVER continuing rate increases why don't you make it better, >
> not worse, for those that pay you fees!> > I start to limit my useage of
> you services and thus reduceing the money > I pay you until someone
> there is looking out for both the buyer and the > seller.> > > Mario
> Palombo> >
> __________________________________________________ _______________
> Keep your kids safer online with Windows Live Family Safety.
>
> http://www.windowslive.com/family_safety/overview.html?ocid=TXT_TAGLM_WL
> _Refresh_family_safety_052008
>
Tyson,
Thanks for your boiler-plate response. It shows how no one at e-bay cares about its customers. I wasn't giving you a suggestion, nor did I deserve such a bush off as how to submit my unsolicited suggestions. I was customer COMPLAINING about your severely one side feedback policy's.
Again a really appreciate your lack of a qualified response.
Mario Palombo
> Date: Wed, 28 May 2008 03:15:27 -0700
> To: terraformlandscape@hotmail.com
> Subject: RE: FB=C34007 The problem you're having with feedback isn't listed[#MO 05017T ?01 ] (KMM9966 :ppk1 (KMM99753981V97189L0KM)
> From: cswebhelp@ebay.com
>
> Dear Mario,
>
> Thank you for writing eBay in regard to your valuable suggestion.
>
> eBay welcomes comments from members of our Community, and we appreciate
> your suggestions. This type of communication helps us improve our
> services and meet your needs.
>
> However, our company policy doesn't allow us to accept suggestions
> unless we specifically request them. We hope that you understand that
> this policy can avoid future misunderstandings if new products,
> services, and features developed internally by eBay employees seem
> similar or even identical to a member's idea.
>
> ***Important***
> Any comments or materials (including questions, technical or creative
> suggestions, and ideas) that you send to us aren't considered
> confidential or proprietary. To learn more about eBay's policy on
> submitting unsolicited ideas, go to:
>
> http://pages.ebay.com/help/policies/unsolicited-ideas.html
>
> For more information about sending suggestions to eBay, go to:
>
> http://pages.ebay.com/help/newtoebay/suggest.html
>
> It is my pleasure to assist you. Thank you for choosing eBay.
>
> Sincerely,
> Tyson M.
>
> eBay Customer Support
> _____________________________________________
>
> Original Message Follows:
> -------------------------
>
> Parker P.,
>
> Yes, I would like you to forward my message to the right people. If
> e-bay had an eaiser way of helping it's customers I wouldn't have had to
> submit it where I did.
>
> Thanks you
>
> Mario Palombo> Date: Sun, 25 May 2008 21:49:41 -0700> To:
> terraformlandscape@hotmail.com> Subject: Re: FB=C34007 The problem
> you're having with feedback isn't listed [#MO 05017T ?01 ] :ppk1
> (KMM99666746V77327L0KM)> From: cswebhelp@ebay.com> > Dear eBay Member,>
> > Thank you for writing eBay in regard to the suggestion being provided
> to> us.> > The feedback from our Community members is critical to
> helping eBay be > the best online marketplace, and we appreciate it.> >
> ***Important***> Any comments or materials you submit to us, including
> questions, ideas, > and technical or creative suggestions, are
> considered non-confidential > and non-proprietary. eBay has no
> obligation of any kind regarding these > submissions.> > If you still
> want to submit your suggestion, please reply to this > message and I
> will forward it to the appropriate team for consideration.> > We are
> committed to making your eBay experiences pleasant and > fulfilling.> >
> Sincerely, > Parker P. > > eBay Customer Support>
> _____________________________________________> > > Original Message
> Follows:> -------------------------> > > Form Message: %33433% 031801>
> D_ID052120081914D_ID/W_ID145356231W_ID/S_ID000S_ID> Subject: FB=C34007
> The problem you're having with feedback isn't listed > [#MO 05017T ?01 ]
> > > User Feedback: 240 > User State: ?01> > Browser info: Mozilla/4.0
> (compatible; MSIE 6.0; Windows NT 5.1; SV1; > .NET CLR 1.0.3705; .NET
> CLR 1.1.4322; Media Center PC 4.0)> > Feedback > Understanding the
> Feedback system > The problem you're > having with feedback isn't
> listed> > Message: The new feedback system where a seller can't leave
> negitive > feedback for a buyer in ONE SIDED! What happened to "The eBay
> Feedback > policies are in place to encourage honest and fair trading
> within the > eBay Community." Now it's only "fair" for the buyer and not
> the seller.> Deadbeat buyer out number the bad sellers 10 to 1. If I
> have a customer> that fails to pay or takes to long to pay or returns
> the item and wants > a refund when it states no refundes, I have NO what
> to let the rst of > the world know that there is a deadbeat buyer. Your
> new system sucks! > Who thought of the new policy?... Was that person
> high or what! > > Who will be there to make it right for me when I get
> burned? I have to > jump through 15 screens just to sent you guys an
> e-mail. Of course I > see your always there for your monthly billing!> >
> Whith the EVER continuing rate increases why don't you make it better, >
> not worse, for those that pay you fees!> > I start to limit my useage of
> you services and thus reduceing the money > I pay you until someone
> there is looking out for both the buyer and the > seller.> > > Mario
> Palombo> >
> __________________________________________________ _______________
> Keep your kids safer online with Windows Live Family Safety.
>
> http://www.windowslive.com/family_safety/overview.html?ocid=TXT_TAGLM_WL
> _Refresh_family_safety_052008
>