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View Full Version : E-Bay's feedback policy SUCKS



Bigbore
05-28-2008, 09:43 AM
Here is an e-mail, back and forth between e-bay and me about their feedback policy. Is it me or does it seem like the responses from e-bay are automated?:wondering
Tyson,



Thanks for your boiler-plate response. It shows how no one at e-bay cares about its customers. I wasn't giving you a suggestion, nor did I deserve such a bush off as how to submit my unsolicited suggestions. I was customer COMPLAINING about your severely one side feedback policy's.



Again a really appreciate your lack of a qualified response.



Mario Palombo




> Date: Wed, 28 May 2008 03:15:27 -0700
> To: terraformlandscape@hotmail.com
> Subject: RE: FB=C34007 The problem you're having with feedback isn't listed[#MO 05017T ?01 ] (KMM9966 :ppk1 (KMM99753981V97189L0KM)
> From: cswebhelp@ebay.com
>
> Dear Mario,
>
> Thank you for writing eBay in regard to your valuable suggestion.
>
> eBay welcomes comments from members of our Community, and we appreciate
> your suggestions. This type of communication helps us improve our
> services and meet your needs.
>
> However, our company policy doesn't allow us to accept suggestions
> unless we specifically request them. We hope that you understand that
> this policy can avoid future misunderstandings if new products,
> services, and features developed internally by eBay employees seem
> similar or even identical to a member's idea.
>
> ***Important***
> Any comments or materials (including questions, technical or creative
> suggestions, and ideas) that you send to us aren't considered
> confidential or proprietary. To learn more about eBay's policy on
> submitting unsolicited ideas, go to:
>
> http://pages.ebay.com/help/policies/unsolicited-ideas.html
>
> For more information about sending suggestions to eBay, go to:
>
> http://pages.ebay.com/help/newtoebay/suggest.html
>
> It is my pleasure to assist you. Thank you for choosing eBay.
>
> Sincerely,
> Tyson M.
>
> eBay Customer Support
> _____________________________________________
>
> Original Message Follows:
> -------------------------
>
> Parker P.,
>
> Yes, I would like you to forward my message to the right people. If
> e-bay had an eaiser way of helping it's customers I wouldn't have had to
> submit it where I did.
>
> Thanks you
>
> Mario Palombo> Date: Sun, 25 May 2008 21:49:41 -0700> To:
> terraformlandscape@hotmail.com> Subject: Re: FB=C34007 The problem
> you're having with feedback isn't listed [#MO 05017T ?01 ] :ppk1
> (KMM99666746V77327L0KM)> From: cswebhelp@ebay.com> > Dear eBay Member,>
> > Thank you for writing eBay in regard to the suggestion being provided
> to> us.> > The feedback from our Community members is critical to
> helping eBay be > the best online marketplace, and we appreciate it.> >
> ***Important***> Any comments or materials you submit to us, including
> questions, ideas, > and technical or creative suggestions, are
> considered non-confidential > and non-proprietary. eBay has no
> obligation of any kind regarding these > submissions.> > If you still
> want to submit your suggestion, please reply to this > message and I
> will forward it to the appropriate team for consideration.> > We are
> committed to making your eBay experiences pleasant and > fulfilling.> >
> Sincerely, > Parker P. > > eBay Customer Support>
> _____________________________________________> > > Original Message
> Follows:> -------------------------> > > Form Message: %33433% 031801>
> D_ID052120081914D_ID/W_ID145356231W_ID/S_ID000S_ID> Subject: FB=C34007
> The problem you're having with feedback isn't listed > [#MO 05017T ?01 ]
> > > User Feedback: 240 > User State: ?01> > Browser info: Mozilla/4.0
> (compatible; MSIE 6.0; Windows NT 5.1; SV1; > .NET CLR 1.0.3705; .NET
> CLR 1.1.4322; Media Center PC 4.0)> > Feedback > Understanding the
> Feedback system > The problem you're > having with feedback isn't
> listed> > Message: The new feedback system where a seller can't leave
> negitive > feedback for a buyer in ONE SIDED! What happened to "The eBay
> Feedback > policies are in place to encourage honest and fair trading
> within the > eBay Community." Now it's only "fair" for the buyer and not
> the seller.> Deadbeat buyer out number the bad sellers 10 to 1. If I
> have a customer> that fails to pay or takes to long to pay or returns
> the item and wants > a refund when it states no refundes, I have NO what
> to let the rst of > the world know that there is a deadbeat buyer. Your
> new system sucks! > Who thought of the new policy?... Was that person
> high or what! > > Who will be there to make it right for me when I get
> burned? I have to > jump through 15 screens just to sent you guys an
> e-mail. Of course I > see your always there for your monthly billing!> >
> Whith the EVER continuing rate increases why don't you make it better, >
> not worse, for those that pay you fees!> > I start to limit my useage of
> you services and thus reduceing the money > I pay you until someone
> there is looking out for both the buyer and the > seller.> > > Mario
> Palombo> >
> __________________________________________________ _______________
> Keep your kids safer online with Windows Live Family Safety.
>
> http://www.windowslive.com/family_safety/overview.html?ocid=TXT_TAGLM_WL
> _Refresh_family_safety_052008
>

250SX
05-28-2008, 10:04 PM
they don't care. wait until you get a neutral and find out it counts the same against your rating as a NEGATIVE

dirtbag
05-29-2008, 12:37 PM
yea I feel like its being pushed past the point of usefullness,like they have tried to squeeze to much.the feedbacks great so you buy somthing it is not advertised properly and you have no recourse, hmmm let me just start spending so I can get pissed off

mike from long island
05-29-2008, 04:19 PM
You want an ebay HOTLINE phone #????:naughty: :naughty:

Bigbore
05-29-2008, 10:06 PM
You want an ebay HOTLINE phone #????:naughty: :naughty:

WHY?!?!? So they can tell me that my phone call "wasn't solicited" and that I shove it in my ass!:wondering

Oh! and sorry for all of the spelling errors in my original post, I was pissed and in a hurry. Sometimes my fingers (both of them) can't keep up with my thoughts.

Howdy
05-29-2008, 11:47 PM
Can't say I didn't post about this earlier.
http://www.3wheelerworldforums.com/showthread.php?t=82841



they don't care. wait until you get a neutral and find out it counts the same against your rating as a NEGATIVE
Yea, that's another good gripe about greedbay.

The changes on greedbay are happening on a day to day basis. The ONLY way to get them to listen is if most everyone stops using them all together. Yea, they are the biggest and have the most traffic ( for now ), but their changes are going to hurt them in the long run.
We ( atv community ) need to collectively find a better site that we can all or at least mostly agree on and give them our buisness. If we use a particular site enough, then the word will get out and our stuff will get sold. www.ola.com is looking like a good possibility. I will probably get set up there later this year ( too busy during the summer ).

But I'm open to sugestions of other sites as well.
Howdy