Coty
07-05-2003, 07:20 PM
the message below is a conversation i had with aol, about how we can't recieve the topic reply notification, they just kept trying to say it was the board's fault....but here it is.........
Welcome BadBoyCotyB ...
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sitlin2206 has joined this session!
Hello, coty. Welcome to Live Technical Support. My name is Curtis.
BadBoyCotyB stated the question or problem as: i need alittle help with spam controls.
Are you contacting us about the computer you are using? You said: yes.
sitlin2206: Pleased to meet you, Coty. -:)
sitlin2206: How are you doing today ?
BadBoyCotyB: i am a member of a website with message forums on it, BadBoyCotyB: and when i make a reply to a topic, i should recieve email from that website when someone else replie, but here lately i think it is being filtered out as spam, and those emails are very important to me
sitlin2206: Thank you for the above information..
BadBoyCotyB: is there something you can do to tell me how to fix this
sitlin2206: Coty, Please allow me to explain.....
BadBoyCotyB: ok
sitlin2206: I understand that you have accidentally spamed a email address and you want to undo it, Correct?
BadBoyCotyB: no i didn't spam that email address, there is several other people at this message board having the same
problem, and we have come to the conclusion that it AOL doing this.
sitlin2206: Thank y ou
sitlin2206: Thank you for the clarification.
sitlin2206: Please tell me are you unable to access the message board?
BadBoyCotyB: no i can still contact the board i just don't recieve my replies from them
sitlin2206: In that case you need to contact them through email ....
BadBoyCotyB: i have, and they say that they haven't changed a thing, its aol that is blocking them out
sitlin2206: AOL does not restrict any person ..... to make changes.....
BadBoyCotyB: well is there a way to take this stupid spam thing off
sitlin2206: It is a member message Board and they have the full right to do any thing....
BadBoyCotyB: but i am wanting to take it off my mail controls....you are taking this the wrong way
sitlin2206: Okay....
sitlin2206: Let's just take it step by step. Please tell me when you're ready. :-)
BadBoyCotyB: oh i am ready
sitlin2206: Please go to AOL Keyword: MAIL CONTROLS. Click NEXT.
BadBoyCotyB: i have already went through that, and changed it
sitlin2206: Did you remove it from the block list?
BadBoyCotyB: it is not on my block list
sitlin2206: then.....
sitlin2206: Coty, that means you have neither blocked any person ..
BadBoyCotyB: that is what i have been saying the whole time
sitlin2206: Yes..... I know Coty....I was checking out if there is any problem in our end ...
BadBoyCotyB: well i hope that AOL finds the problem soon, cause there is gonna be alot of dissatisfied customers out there before too long, i know where there is about 100 of them right now. so i hope you have a good day, i am outta here
!!!!!
:clap :clap :clap
Welcome BadBoyCotyB ...
Connecting to server. Please wait...
Connected to server. An agent will be with you shortly
Welcome to America Online's customer service, a customer service consultant will be with you shortly.
sitlin2206 has joined this session!
Hello, coty. Welcome to Live Technical Support. My name is Curtis.
BadBoyCotyB stated the question or problem as: i need alittle help with spam controls.
Are you contacting us about the computer you are using? You said: yes.
sitlin2206: Pleased to meet you, Coty. -:)
sitlin2206: How are you doing today ?
BadBoyCotyB: i am a member of a website with message forums on it, BadBoyCotyB: and when i make a reply to a topic, i should recieve email from that website when someone else replie, but here lately i think it is being filtered out as spam, and those emails are very important to me
sitlin2206: Thank you for the above information..
BadBoyCotyB: is there something you can do to tell me how to fix this
sitlin2206: Coty, Please allow me to explain.....
BadBoyCotyB: ok
sitlin2206: I understand that you have accidentally spamed a email address and you want to undo it, Correct?
BadBoyCotyB: no i didn't spam that email address, there is several other people at this message board having the same
problem, and we have come to the conclusion that it AOL doing this.
sitlin2206: Thank y ou
sitlin2206: Thank you for the clarification.
sitlin2206: Please tell me are you unable to access the message board?
BadBoyCotyB: no i can still contact the board i just don't recieve my replies from them
sitlin2206: In that case you need to contact them through email ....
BadBoyCotyB: i have, and they say that they haven't changed a thing, its aol that is blocking them out
sitlin2206: AOL does not restrict any person ..... to make changes.....
BadBoyCotyB: well is there a way to take this stupid spam thing off
sitlin2206: It is a member message Board and they have the full right to do any thing....
BadBoyCotyB: but i am wanting to take it off my mail controls....you are taking this the wrong way
sitlin2206: Okay....
sitlin2206: Let's just take it step by step. Please tell me when you're ready. :-)
BadBoyCotyB: oh i am ready
sitlin2206: Please go to AOL Keyword: MAIL CONTROLS. Click NEXT.
BadBoyCotyB: i have already went through that, and changed it
sitlin2206: Did you remove it from the block list?
BadBoyCotyB: it is not on my block list
sitlin2206: then.....
sitlin2206: Coty, that means you have neither blocked any person ..
BadBoyCotyB: that is what i have been saying the whole time
sitlin2206: Yes..... I know Coty....I was checking out if there is any problem in our end ...
BadBoyCotyB: well i hope that AOL finds the problem soon, cause there is gonna be alot of dissatisfied customers out there before too long, i know where there is about 100 of them right now. so i hope you have a good day, i am outta here
!!!!!
:clap :clap :clap